SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glowfrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glowfrix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Light, but beautiful rag.
The yakisty is normal with a gag, you want to get cold, you need to get better. Ale zaggal Garna Ideya Schob do not drive in the Cricot.
Works as advertised.
Excellent Product
Fabric to stretch, wiglyaday frivolki PID the form of the cry of the treba trokhi istivati, Tse it is partly visible, the lower sutsilna bliskavka on Spinzi not to beat
Very good quality.
This is a good cover for the back cover of the chair, however the bottom doesn’t fit as good, the design needs improvement, is better to have this cover than an old T-shirt to protect the chair, lets see how durable it is.
I liked the cool cases. Arrived quickly, the quality is good! Recommend!
The fabric is quite fine but fits well.
Chair Hexter, fits well
It’s pretty good. Don’t hesitate to pull on the cloth to make it fit.
Has not liked and is small
Fits very well to the chair measurements. Logically in some areas it stretches a bit and in others, such as armrests, they have more left over. I took the arms apart to put it in, and I made a small incision so that the screws could be well anchored back to the chair. Highly recommended.
Very good
quality is good. perfect fit on seat, easy to install, arm covers are slightly too big. impressive. received package in 10 days
As cover is fine if you have damaged chair. I bought it thinking that it would prevent my body from sweating through the leather in the chair and with this cover I keep sweating...
Great perfect recommend
good!
I would recommend to buy it. I have two children. they are eating and playing on my new office chair. Even when they paint on it, it is no issue. I just can wash it easily and reuse it. Now I bought a second.
The purpose for the leather chair prevents sweating and skin heat
I liked it. I recommend it. Pretty nice fabric doesn't even look like I put something on.
Correct, a little small for a Games chair
It is a little small compared to the chair, but it is also useful.
It's a small thing for the chair, but I still love it!
Bought this to hide my damaged seat. It covers perfectly and honestly I've forgotten how comfy fabric is vs my original leather. Didn't use the top as my top is still fine.